The Village Square Website Images - School Children (6).png

Terms, Conditions & Policies

When you enrol your child in our before and after school programmes using our Parent Portals, you will be required to click “Agree” to acknowledge that you have read and understood the Terms, Conditions and Policies below, and agree to abide by them.

Enrolment

Enrolment, via our Enrolmy Parent Portal, creates a binding agreement regarding the care of your child between you and The Village Square Trust.

At the time of enrolment you will be required to pay two weeks fees in advance.

Refunds will only be made if notices of absence / cancellation are received as per Terms and Conditions (found when booking on Enrolmy).

No surprises please, parents!

Bookings are essential!

Please do not send your children to our school programmes without first enrolling them first on our Enrolmy Parent Portal.

Failure to enrol your child in advance means the number of children in our care may exceed our staff - student ratio, which puts a strain on our team and could lead to health and safety issues.

Attendance and Absences

Enrolled Attendance

If your child is enrolled for the day, we expect him/her to attend the programme, and a fee will be charged for that day.

If your child is not going to attend on a day you have a regular booking, please let our Administrator know beforehand (pfc@villagesquare.org.nz or phone 09 555 5193). If you don’t do this, our staff will spend time trying to locate your child, including calling you to check where they are. This takes time away from our team’s job of looking after the children in our care.

Reporting Absence

If your child is not able to attend for any reason other than illness, advance notice of the absence is required. Refunds will only be made as per the Terms and Conditions on Enrolmy.

Before School Care Programme

If your child is unable to attend due to illness, you must notify Programme staff by leaving a message on the site’s 24-hour answer phone service by 7.15am. (See contact numbers below)

After School Care Programme

If your child is unable to attend due to illness, you must notify the site’s Programme staff before midday. Please phone our Administrator during office hours Phone: 09 555 5193. Staff will enact our Missing Child Policy if your child is absent without prior explanation or notice from a parent or caregiver. Please use the site’s 24-hour answer phone service after hours. (See contact numbers below). 

School 24-hour contact numbers / answer phone service:

Programmes for Children Administrator:

Fees, Payments and Refunds

All rates and refund information can be found on Enrolmy along with our Terms and Conditions, including the sibling discount.

We are open between the hours of 7.15am and 8.30am for before school and 3-6pm for after school.

Sibling Discount

Our administration provides a sibling discount to additional children when you enrol more than one child.

Important Information

Fees are charged based on enrolment, not attendance.

Fees are payable by the due date. Statements will be emailed at the beginning of each month.

Credit is not available. Overdue fees not paid within the month they were incurred may be reviewed by management and may be handed over to a debt collection agency. The parent/caregiver will be liable to pay all expenses and costs (including legal costs, as between solicitor and client) in connection with The Village Square Trust recovering or attempting to recover any overdue amount. Unpaid accounts may result in suspension from the programme.

Additional charges are made for early drop off /late pick up to/from the programme and for any dishonoured items.

Health and Safety

We adhere to The Village Square’s Health and Safety Policy at all times. A copy of the policy is displayed at each site.

Authorised Pickups

When enrolling, include details of people you consent to pick up your children and also anyone not authorised to pick up your child. Please advise us of any safety or custody issues that may affect your child's wellbeing and security. If there is a Protection Order or Custody Arrangement for a child, you must upload a PDF copy of the related legal document with this person’s details. You may also include instructions for any action you would want our staff to take in the event an unauthorised person comes to the school.

Medical Conditions

Please detail any medical condition or allergies, or special dietary needs in the online safety form (completed when you enrol online). Medicine will not be administered without a Medical Consent Form having first been completed by the parent/caregiver. The Village Square Trust will not take responsibility for any medical, health or behavioural incidents that are the result of something that was not communicated at the time of enrolment,

Accidents and Emergencies

In the event of an accident, the parent/guardian signing the Enrolment Contract authorises programme staff to obtain medical assistance as may be deemed necessary. Should your child need to be transported from the site in an emergency situation, the Transport Policy will be adhered to by staff. A copy is available on site for your perusal.

Safety

Our Sun Safe Policy requires you to provide your child with his or her own named hat and sunscreen.

Ministry for Children Guidelines are followed should an allegation or suspicion of child abuse occur.

Photography and Social Media

With your permission, The Village Square staff may photograph/film children in our programmes for communication and marketing purposes, including in email newsletters to parents, The Village Square’s website or Facebook page or The Village Square’s Programmes for Children Facebook page. No child will ever be personally identified / tagged.

Activity providers sometimes ask permission to use images or videos of the children and, if this occurs, permission will be requested from parents/caregivers before this is allowed.

By agreeing to these Terms, Conditions and Policies, the parent/caregiver gives consent for the above.

Exemption

Parents may decline to accept the above conditions for Photography and Social Media.

When enroling on Enrolmy, you do this by selecting "NO" under "Promotional Material Photo & Video Permission" when completing the Safety Form.

(By selecting “NO” at this point, you will be agreeing to all other aspects of these Terms, Policies and Policies EXCEPT for Photography and Social Media.).

Other Policies

Relationships and Behaviour Guidance Policy

All children will be supported and respected while attending the programme. Behaviour management is exercised in a positive and firm manner. Programme staff receive training in the procedures of our behaviour guidance policy.

Personal Property

Staff can take no responsibility for loss or damage to children’s personal property.

Privacy Act

Information collected will be used for the purpose of establishing and maintaining accurate records held by The Village Square Trust. Parents can view and amend personal information and permissions at any time on the Parent Portal using your personal log in details.

You have the right to request from The Village Square Trust a copy of the information about you retained by The Village Square Trust, and the right to request The Village Square Trust correct any incorrect information about you we may hold.

Disclaimer

By enrolling your child, you agree to abide by the Policies, Terms and Conditions of The Village Square’s Before/After School Programmes signed on Enrolmy. (Any changes to the Policies, Terms and Conditions will be updated on Enrolmy.)

You acknowledge that The Village Square, or their management or staff, will not be liable for any loss or damage arising (by way of accident, injury, theft, or otherwise) out of attendance at the Before/After School Programmes.

You accept responsibility for any expenses incurred in obtaining treatment for your child in an emergency situation.

You give permission for your child to be taken to an alternative location (e.g. civil defence centre) in the event of an emergency situation and for your child to be transported in accordance with The Village Square’s Transport Policy.

More about our programmes

 
 

Contact us

If you have any questions about our programmes or require assistance, contact our team.

The Village Square - Programmes for Children
27 Glanville Terrace, Parnell
Phone: 09 555 5193
Email: pfc@villagesquare.org.nz
Facebook: @ParnellTrustSchoolHolidays